Shipping & Returns
Your order will be shipped within 2-4 days of purchase. If you need it right away, please email firstname.lastname@example.org. All orders are shipped via the method chosen and paid for either through USPS or UPS.
Have a different shipping need or want to use your own shipping number? No problem, contact email@example.com to arrange.
USPS Ground — $15 flat rate
UPS 2nd Day — $50 flat rate
UPS Overnight – $100 flat rate
Free shipping on orders over $250, use code: FREESHIP250
RETURN AND EXCHANGE POLICY
While we strive to exceed your expectations, we understand that, in person. items can sometimes be different than you imagined.
Returns are accepted within 10 days of receipt of purchase for a full refund. Return must be sent carefully packaged in a box (as opposed to an envelope where pieces can more easily get damaged). Email firstname.lastname@example.org for a return shipping label.
Exchanges can be made up to 30 days after purchase. I recommend shipments be made via UPS insured. Exchanges must be mailed well packaged in a box (no envelopes).
Custom or special orders are not eligible for return, exchange, or refund.
CG Sculpture and Jewelry is not responsible for merchandise that is lost, stolen, or damaged during transit. Should a situation like this arise, we will do our best to help you find a solution and supply tracking numbers. However, you must contact the courier regarding loss or damage to your shipment. Be sure to open and inspect packages immediately upon arrival and report anything askew.
Please keep in mind that since we make everything by hand, slight variations may occur from images on this site. Metal, pearls and gemstones are organic elements and as such, changes are a natural characteristic. Expect slight variations in gemstone colors and shapes and enamels. Finishes may vary slightly due to the transformative nature of metal.
With time and exposure to light, oxygen, beauty products, etc - finishes may also change over time. Darkening or lightening of colors is normal. To ensure longevity, see the Care/Maintenance page for more info.